• What are the delivery methods, their deadlines and the associated prices?

Our logistics teams prepare your package and deliver it to the carrier within 48 working hours after placing your order on our website.

Find below the delivery methods and rates that we offer depending on the amount of your order after your order has been handed over to the carrier :

France :

- Colissimo Point Relais – 3 working days - €3.90 - free from €110 purchase

- Colissimo Domicile – 3 to 4 working days - €5.50 - free from €150 purchase

International :

Zone 1 : Germany, Belgium, Luxembourg, Netherlands

- Colissimo Point Relais – 3-4 working days - €3.90 - free from €110 purchase

- Colissimo Domicile – 3-4 working days - €5.50 - free from €150 purchase

Zone 2 : Austria, Spain -excluding specific territories-, Ireland, Italy, Portugal -excluding specific territories-

- Colissimo Point Relais – 3-4 working days - €8

- Colissimo Domicile – 3-4 working days - 10€

Zone 3 : Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden

- Colissimo Point Relais – 5-6 working days - 10€

- Colissimo Domicile – 5-6 working days - €12

Zone 4 : Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

- Colissimo Domicile – 4-5 working days - €14

Specific case: we will also reimburse your order in the event that the return is due to an error on our part, of course the reshipment costs will be fully reimbursed with proof.


  • What should I do if I am not home at the time of delivery?

In this case, the package is delivered directly to your home and if you are not home at that time, a delivery notice will be left in your mailbox. This notice indicates the time and day of arrival as well as the post office where you can collect the package. You will then have to go to the indicated post office with the receipt provided by the postman and an identity document to collect it. You then have a period of 14 days, after which the package will be returned to us.


  • What should I do if I don't receive my order?

If you still have not received your package after 10 days and no delivery notice has been given to you, remember to check the status of your package on the website of the chosen delivery method.
You can also contact customer service at this address: 


  • What should I do if my product is damaged or if I have not received the ordered product?

In these cases, please contact the customer service of the HUMILITY online store before returning the item so that they can give you instructions on the procedure to follow. To do this, it's very simple, you just need to contact customer service by email at 


Return and refund

  • How should I return a product and how long do I have?

Orders mainland France, Belgium, Netherlands

Return costs are free.

To return the ordered products to us, you have thirty (30) calendar days from the day after the date of receipt of your order.

Products must be returned in their original packaging, with their label and any accessories, only items returned in their original condition will be accepted and refunded.

Please make only one return per order placed , you must therefore wait for the order to be delivered in full , if it was delivered to you in several deliveries/packages.

From our site,
If you have a customer account, log in and make your return request via the form available in your customer area - "My orders" section - Click on the "Make a return" link.

If you placed your order without a customer account, you can make your return request by creating an account now. When creating your account your order history will be displayed in your customer area - “My orders” section – Click on the “Make a return” link.

Stick the Colissimo return label received in your order.

  • I placed my order in guest mode, how do I request a return?

If you placed your order in guest mode and are having difficulty making your return request, contact our service by email:

For other international countries,

Return costs are your responsibility , with parcel tracking to the following address: Humility - Returns Service - 3 chemin de la Chapelle 42300 MABLY (France)

 By what means of payment am I reimbursed?

Your refund will be made to the bank card used for payment by recrediting it under the label “”, via our payment partner HiPay, within 15 days from the date of return of the package.