Deliveries & Returns

To create your account on the HUMILITY online store, enter your email address, which becomes your username, as well as other required information in the appropriate fields.

Changing your password, or your delivery addresses is very simple. Click on “my account” and enter your username and password. Once logged in, you can view and edit your personal information.

When you click on the forgotten password link, please enter the email address that was used to create your account. Your password will be sent to you by email instantly. Be sure to check your junk mail or spam folder in case of non-receipt.

Subscribe to the HUMILITY online store newsletter by entering your email on the home page in the newsletter section at the bottom of the page. You will be informed of the latest news from the online store and our exclusive offers.

You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do this in your account, in the “My subscriptions” section. Please do not hesitate to contact us about this if you encounter any difficulties.

You can find the items you added to the basket for a period of one year (while stocks last), by following the instructions below:

- Log in from the same computer

- Go to the same browser

- Use the same domain: https://www.humility.fr/

- Log in with the same customer account.

The information you provide to us to complete your order is only used within the framework of our commercial relationship. Under no circumstances may this information be shared with third parties or resold. In accordance with the data protection and freedom law of January 6, 1978, you have the right to access and rectify personal data concerning you. Concerning your banking information (bank cards), this is only used as part of your payment with our secure payment partner Adyen. We do not store any banking information about you.

For any request, you can contact our Customer Service by email at serviceclients@humility.fr or by telephone at +33 (0) 4 77 23 69 89 (Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m.).

To place an order on the HUMILITY store, simply browse the site by accessing the products offered in the different categories. You can browse by searching by article type or by universe. Then choose the items you wish to purchase by clicking on “Add to cart”. Once your products are in the basket, you can check the contents by clicking on the basket, then let yourself be guided by clicking on the “Order” button. Your order is prepared in a maximum of 48 working hours in our warehouses, then delivered to the carrier according to the delivery method and country you have chosen. Delivery times are then between 2 and 5 days after your order is handed over to the carrier.

All your orders are shipped within 48 hours (while stock lasts). Delivery times are then between 2 and 5 days after your order is handed over to the carrier. You will be kept informed by email of the preparation and shipping of your package.

We will send you a confirmation email a few minutes after validation of your order. In this email you will find the summary of your order as well as a link allowing you to access your account and follow the status of your order. Your order will go through the following statuses: "Validated", "In preparation" and finally "Shipped".

When your package is handed over to the carrier, you will also receive a new email telling you that your package has been handed over to the carrier, in which a package tracking number will allow you to follow its journey.

Currently it is not possible to cancel or modify your order. Indeed, as soon as payment is validated, your order is sent to be prepared in our warehouse in order to ship it to you as soon as possible. However, if you still wish to cancel your order, we invite you to refuse your package only in the case of delivery by colissimo or parcel relay. The latter will then be returned to our warehouse and we will then issue your refund.

For any request, you can contact our Customer Service by email at serviceclients@humility.fr or by telephone at +33 (0) 4 77 23 69 89 (Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m.).

We only accept payment by credit card.
Payment in 3 instalments free of charge is available on purchases of €200 or more, or in 2 instalments free of charge on purchases of €150 or more with ONEY. You can also take advantage of a 30-day grace period before payment. This service is free of charge for purchases of €200 or more with ONEY.
Payments are totally secure through our partner Hipay, Europe's leading online payment service.

You can use the following payment methods on the HUMILITY e-boutique: Credit card, Visa, Mastercard, American Express.

The HUMILITY online store uses the Hipay e-Commerce solution, recognized by the main players in the financial world. This has been developed so that you can make your payments in an ergonomic and friendly environment, with optimal security and respect for privacy. Hipay e-Commerce is the payment solution adopted by several thousand online commerce sites. You will recognize these sites by the mention Secure payment by Hipay, which appears on the payment page.

Remember to check the validity date of your discount code. Also make sure to respect the box and enter your code without putting a space. Remember to clear your computer's cache, if your code works, a text will appear to tell you that your coupon has been taken into account. Codes cannot be combined: if you have several, only one of them can be used when ordering. After following these procedures and in the event that the code does not work, do not hesitate to contact the customer service of the HUMILITY online store by email at serviceclients@humility.fr

For any request, you can contact our Customer Service by email at serviceclients@humility.fr or by telephone at +33 (0) 4 77 23 69 89 (Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m.).

Our logistics teams will prepare your parcel and deliver it to the carrier within 48 working hours of placing your order on our website.

Below you will find the delivery methods and rates we offer, depending on the value of your order , once your order has been handed over to the carrier:

France:
- Colissimo Point Relais: 3 working days - €3.90 - free for orders over €110
- Colissimo Domicile: 3 to 4 working days - €5.50 - free for orders over €150

International:
Zone 1: Germany, Belgium, Luxembourg, Netherlands
- Colissimo Point Relais: 3-4 working days - €3.90 - free for orders over €110
- Colissimo Domicile: 3-4 working days - €5.50 - free for orders over €150

Zone 2 : Austria, Ireland, Italy, Portugal, Spain (excluding specific territories)
- Colissimo Point Relais : 3-4 working days - €8
- Colissimo Domicile: 3-4 working days - €10

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden
- Colissimo Point Relais: 5-6 working days - €10
- Colissimo Domicile: 5-6 working days - €12

Zone 4: Specific territories of Spain (Balearic Islands,
Canaries, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Finland, Greece,
Iceland, Malta, Norway, Romania
- Colissimo Domicile: 4-5 working days - €14

In this case, the package is delivered directly to your home and if you are not home at that time, a delivery notice will be left in your mailbox. This notice indicates the time and day of arrival as well as the post office where you can collect the package. You will then have to go to the indicated post office with the receipt provided by the postman and an identity document to collect it. You then have a period of 14 days, after which the package will be returned to us.

If you still have not received your package after 6 days and no delivery notice has been left for you, remember to check the status of your package according to the delivery method chosen. You can also contact customer service by email at serviceclients@humility.fr

In this case, please contact the customer service of the HUMILITY online store before returning the item so that they can give you instructions on the procedure to follow. To do this, it's very simple, you just need to contact customer service by email at serviceclients@humility.fr

You have a period of thirty (30) calendar days from the day after the date of receipt of your order to return the products ordered.

Products must be returned in their original packaging, with their label and any accessories. Only items returned in their original condition will be accepted and reimbursed.

Please make only one return per order placed, so you must wait for the order to be delivered in full if it was delivered to you in several deliveries/packages. Only one return per order will be accepted.

For all orders placed on our humility.fr website, if you have a customer account, log in and make your return request using the form available in your customer area, under"My orders" and click on the"Make a return" link.
No returns will be accepted without a completed returns form. 

If you placed your order without having a customer account, you can make your return request by creating an account now. When you create your account, your order history will be displayed in your customer area, under"My orders". Click on the"Return" link.
No returns will be accepted without a completed returns form. 

- For orders delivered in mainland France, stick the Colissimo return label you received in your order. 

- For international deliveries, the return of the parcel is at your expense, with parcel tracking at the following address: Humility - Service returns - 3 chemin de la chapelle 42300 MABLY (France)

If you have placed your order in guest mode and you come across
difficulties in making your return request, please contact our
email service: serviceclients@humility.fr

- Returns are free of charge for all orders placed in mainland France, Belgium and the Netherlands. To return an item, stick the Colissimo return label you received in your parcel and drop it off at the post office. 

- For all returns following an order in Europe (outside mainland France, Belgium and the Netherlands), the return costs are at your expense. We will also reimburse your order if the return is due to an error on our part. Of course, the cost of returning the goods will be reimbursed in full upon presentation of proof.  

- Special case: we will also refund your order if the return is due to an error on our part. Of course, the cost of returning the goods will be refunded in full, subject to proof.

Your refund will be made to the credit card used for payment by crediting it back to "humility.fr", via our payment partner PAYPLUG, within 15 days from the date of return of the parcel. 

Your voucher will be credited back to you according to the amount of your return, once your return has been received and validated.

These emails can be found in your “junk” mail or your “spam” folder of your messaging software, these are in fact more and more sensitive to protect the privacy of their users by identifying emails which do not part of your contacts for example. We advise you to authorize the domain https://www.humility.fr/ in your anti-spam tool and/or your email.

If your payment doesn't go through, check to make sure your card numbers or expiration date aren't wrong. Check with your banking establishment that they are not blocking the payment. For security reasons, customer service does not have access to your bank details but remains at your disposal to guide you.

The HUMILITY website is available with Microsoft Internet Explorer 8 or higher and all versions of Mozilla Firefox, Google Chrome, Safari and Opera. 

You can install the latest versions of each browser via the following links:

- Google Chrome

- Mozilla Firefox

- Safari

- Microsoft Internet Explorer

For any request, you can contact our Customer Service by email at serviceclients@humility.fr or by telephone at +33 (0) 4 77 23 69 89 (Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m.).