How should I return a product and how long do I have?
How should I return a product and how long do I have?
To return the ordered products to us, you have thirty (30) calendar days from the day after the date of receipt of your order.
Products must be returned in their original packaging, with their label and any accessories, only items returned in their original condition will be accepted and refunded.
Please make only one return per order placed , you must therefore wait for the order to be delivered in full , if it was delivered to you in several deliveries/packages.
Only one return per order will be accepted.
For any order placed on our site: humility.fr :
- If you have a customer account, log in and make your return request via the form available in your customer area - "My orders" section - Click on the "Make a return" link. No returns will be accepted without the duly completed return form.
- If you placed your order without a customer account, you can make your return request by creating an account now. When creating your account your order history will be displayed in your customer area - “My orders” section – Click on the “Make a return” link. No returns will be accepted without the duly completed return form.
- For orders delivered in mainland France, stick the Colissimo return label received in your order .
- For international deliveries , the return of the package is at your expense , with package tracking to the following address: Humility - Returns service - 3 chemin de la Chapelle 42300 MABLY (France)
How much does it cost me to return a product?
- Returns are free for all orders placed in mainland France. To make the return, stick the Colissimo return label received in your package and drop off your package at the post office.
- For any returns following an order in Europe, the return costs are your responsibility. We will also reimburse your order in the event that the return is due to an error on our part, of course the reshipping costs will be fully reimbursed upon receipt.
- By what means of payment am I reimbursed?
Your refund will be made to the bank card used for payment by recrediting it under the label “humility.fr”, via our payment partner Adyen, within 30 days from the date of return of the package.